Simply look for the
logo to enjoy free shipping on selected items that qualify throughout the store.
Heavy Items Curbside Shipping Freight:
Some orders are too large to ship by UPS and will be shipped "freight". Freight shipments will be done by a 48' tractor/trailer (a big truck). We will NOT be responsible for inaccurate or undeliverable addresses. Keep in mind your shipping address must be able to accommodate the 48' truck. Freight shipping is expensive and non refundable once your item is in transit. We’ve tried to make this process as easy and inexpensive as possible, but please contact us if you have any questions.
The delivery person requires your assistance in unloading your shipment, and leaves the item at the curbside. Please keep in mind some of the items on our site are very heavy. Any additional services, such as a two-person delivery or inside delivery are not included in the price of the item. The cost of these additional services varies from city to city. They usually cost between $75.00 and $125.00 extra. You may purchase these additional services directly from the shipping company when they call to schedule your delivery. In most cases they will not be necessary if you are comfortable helping someone with a moderately heavy item.
Helpful items to have on hand
Having a two-wheel dolly or hand cart can make moving these boxes a breeze. We regularly use one person to move them around our warehouse. You may want to check with your local u-haul or hardware store before delivery time and see if they will let you rent one. This is usually very inexpensive.
BEFORE signing the delivery receipt
All shipments leave our warehouse or the factory in perfect condition. The manufacturer and shipping companies do their best to ensure that your shipment arrives on time and without any damage. However, sometimes, damage does occur in shipping. It is therefore very important that you inspect the delivery before signing the delivery receipt. Take your time checking the delivery, and make sure you are satisfied before signing. The boxes usually have some wear, dents, etc. but most products we sell are rarely damaged inside the box. Once you sign, you have absolved the shipping company of any responsibility and it is almost impossible to have a claim honored.
If there is excessive damage to the box or just a lot of dents, slashes, openings on the corner or in things that cause you to suspect there may be damaged or missing pieces, make sure the driver clearly writes the problem on the delivery receipt (this will be very useful if a shipping claim must be made). More than likely there will be no problem with the shipment itself but this is a safety precaution.
When will I get my freight item?
Items are shipped directly from the warehouse to you by freight line. Shipments should reach the terminal nearest to you within one to two weeks of being shipped (this time frame varies depending on location) but please keep in mind that trucking companies do have delays caused by bad weather especially during the winter months. Once the shipment reaches the terminal, the shipping company will call you to set up a delivery appointment. We recommend calling the company directly with your PRO# if you have not heard from them close to your delivery date. They deliver during the business week (Monday through Friday, excluding holidays) and require a four-hour shipping window for the appointment (i.e. 8 am - 12 pm or 1 pm to 5 pm).
Ground shipping time frame