The delivery person requires your assistance in unloading your shipment, and leaves the item at the curbside. Please keep in mind some of the items on our site are very heavy. Any additional services, such as a two-person delivery or inside delivery are not included in the price of the item. The cost of these additional services varies from city to city. They usually cost between $75.00 and $125.00 extra. You may purchase these additional services directly from the shipping company when they call to schedule your delivery. In most cases they will not be necessary if you are comfortable helping someone with a moderately heavy item.
Helpful items to have on hand
Having a two-wheel dolly or hand cart can make moving these boxes a breeze. We regularly use one person to move them around our warehouse. You may want to check with your local u-haul or hardware store before delivery time and see if they will let you rent one. This is usually very inexpensive.
BEFORE signing the delivery receipt
All shipments leave our warehouse or the factory in perfect condition. The manufacturer and shipping companies do their best to ensure that your shipment arrives on time and without any damage. However, sometimes, damage does occur in shipping. It is therefore very important that you inspect the delivery before signing the delivery receipt. Take your time checking the delivery, and make sure you are satisfied before signing. The boxes usually have some wear, dents, etc. but most products we sell are rarely damaged inside the box. Once you sign, you have absolved the shipping company of any responsibility and it is almost impossible to have a claim honored.
If there is excessive damage to the box or just a lot of dents, slashes, openings on the corner or in things that cause you to suspect there may be damaged or missing pieces, make sure the driver clearly writes the problem on the delivery receipt (this will be very useful if a shipping claim must be made). More than likely there will be no problem with the shipment itself but this is a safety precaution.